Support Packages

Our Support Packages

Select as per your need

FeaturesCrystalRubySapphireSolitaire
Service Provisioning of Google AppsYesYesYesYes
MX Record or routing changesYesYesYesYes
SPF RecordsYesYesYesYes
Application EnablementYesYesYesYes
Branding (Logo and Colour) on UIOnline links providedYesYesYes
Administrator AccountNoOnline links providedYes on Emails & CallYes on Email / Phone / Remote Desktop
Users & Group CreationOnline links providedOnline links providedYes on Emails & CallYes on Email / Phone / Remote Desktop
Migration Planning /ExecutionOnline links providedOnline links providedYes on Emails & CallYes on Email / Phone / Remote Desktop
Desktop Client Configuration like Outlook, Thunderbird, Mail etc.Online links providedOnline links providedYes on Emails & CallYes on Email / Phone / Remote Desktop
Mobile Client ConfigurationNoOnline links providedYes on Emails & CallYes on Email / Phone / Remote Desktop
Post Implementation Support for 15 daysNoNoYes on Emails & CallYes on Email / Phone / Remote Desktop
Organisational Email Policy ImplementationNoOnline links providedVideo Links on EmailYes on Email / Phone / Remote Desktop
User TrainingNoOnline links providedVideo Links on EmailYes on Email / Phone / Remote Desktop
Administrator TrainingNoOnline links providedVideo Links on EmailYes on Email / Phone / Remote Desktop
Change ManagementNoYes (check details)Yes (check details)Yes (check details)
Personalised SupportNoNoDuring office Hours (10 a.m. to 6 p.m.)Yes 24 X 7
Priority Support Telephone NumbersSupporting LinksSupporting LinksYesYes
Third Party integration and SupportYesYesYes on Emails & CallYes on Email / Phone / Remote Desktop / Personal Visit
Quarterly Training for Optimum Usages of AppsNoNoYesYes
Invitation to Update WebinarsNoNoYesYes
Faster SLA Response TimesNoNoYesYes
Prioritized Response to casesNoNoYesYes
Designated Premium Account ManagerNoNoYesYes
Regular Operational Meeting and ReviewsNoNoQuarterlyMonthly

Note

  • The migration rate can be limited by hardware and/or network latency issues. Factors that can affect migration speed include:
    • Physical resources on the client machine, like CPU, memory, disk speed, and network connection speed.
    • Physical resources on the Microsoft® Exchange or IMAP server.
    • The overall speed of your network and your connection to external networks.
    • The amount of traffic outside your network.
    • Size of attachments in email.
  • Anything outside of above packages will be chargeable as per request and support available.
PackageSupport hours (India Time)Support given for
Crystal10 a.m. to 6 p.m.Email not working.
Ruby10 a.m. to 6 p.m.Email not working,Migration related issues, Admin Console details, Policy Setup, Mail Client Configuration (Please do not expect us to support any technology or product which we do not represent)
SapphireDuring 10 a.m. to 6 p.m.Everything related to G Suite as per subscribed package.
Solitaire24X7 ( After Office Hours on critical issues )Emails not working, Critical policy changes, User suspension or deletion issue, Data recovery (restoration upto 5 days from deletion), DNS errors. Any other critical issue.