Or Call On: +91 8080 62 1001

 

Or Call On: +91 8080 62 1001

Our Support Packages

Select as per your need

Features Crystal Ruby Sapphire Solitaire
Service Provisioning of Google Apps Yes Yes Yes Yes
MX Record or routing changes Yes Yes Yes Yes
SPF Records Yes Yes Yes Yes
Application Enablement Yes Yes Yes Yes
Branding (Logo and Colour) on UI Online links provided Yes Yes Yes
Administrator Account No Online links provided Yes on Emails & Call Yes on Email / Phone / Remote Desktop
Users & Group Creation Online links provided Online links provided Yes on Emails & Call Yes on Email / Phone / Remote Desktop
Migration Planning /Execution Online links provided Online links provided Yes on Emails & Call Yes on Email / Phone / Remote Desktop
Desktop Client Configuration like Outlook, Thunderbird, Mail etc. Online links provided Online links provided Yes on Emails & Call Yes on Email / Phone / Remote Desktop
Mobile Client Configuration No Online links provided Yes on Emails & Call Yes on Email / Phone / Remote Desktop
Post Implementation Support for 15 days No No Yes on Emails & Call Yes on Email / Phone / Remote Desktop
Organisational Email Policy Implementation No Online links provided Video Links on Email Yes on Email / Phone / Remote Desktop
User Training No Online links provided Video Links on Email Yes on Email / Phone / Remote Desktop
Administrator Training No Online links provided Video Links on Email Yes on Email / Phone / Remote Desktop
Change Management No Yes (check details) Yes (check details) Yes (check details)
Personalised Support No No During office Hours (10 a.m. to 6 p.m.) Yes 24 X 7
Priority Support Telephone Numbers Supporting Links Supporting Links Yes Yes
Third Party integration and Support Yes Yes Yes on Emails & Call Yes on Email / Phone / Remote Desktop / Personal Visit
Quarterly Training for Optimum Usages of Apps No No Yes Yes
Invitation to Update Webinars No No Yes Yes
Faster SLA Response Times No No Yes Yes
Prioritized Response to cases No No Yes Yes
Designated Premium Account Manager No No Yes Yes
Regular Operational Meeting and Reviews No No Quarterly Monthly

Note:

1. The migration rate can be limited by hardware and/or network latency issues. Factors that can affect migration speed include:

  • Physical resources on the client machine, like CPU, memory, disk speed, and network connection speed.
  • Physical resources on the Microsoft® Exchange or IMAP server.
  • The overall speed of your network and your connection to external networks.
  • The amount of traffic outside your network.
  • Size of attachments in email.

2. Anything outside of above packages will be chargeable as per request and support available.

Package Support hours (India Time) Support given for
Crystal 10 a.m. to 6 p.m. Email not working.
Ruby 10 a.m. to 6 p.m. Email not working,Migration related issues, Admin Console details, Policy Setup, Mail Client Configuration (Please do not expect us to support any technology or product which we do not represent)
Sapphire During 10 a.m. to 6 p.m. Everything related to G Suite as per subscribed package.
Sapphire 24X7 ( After Office Hours on critical issues ) Emails not working, Critical policy changes, User suspension or deletion issue, Data recovery (restoration upto 5 days from deletion), DNS errors. Any other critical issue.