Gupshup Upgraded to

Google Workspace Enterprise Standard is a Conversational Engagement Platform that offers businesses a platform to engage with customers across commerce, marketing, and support use-cases on 30+ channels. The company believes that conversational messaging will form the digital backbone for commerce, marketing, and support in emerging markets.

What they wanted to do

  • Improve access and security control to Devices and Data storage for staff in a single panel.
  • Management wanted to do more in regard to compliance policy for their data security.
  • Merger of different domain data in a single panel.

What they did

    Upgraded to Google Workspace Enterprise Standard plan for better communication, storage, and collaboration across locations.

What they achieved

  • Centralized Contact directory
  • Both independent entity management and Centralized environment management is achieved through Panel merging.
  • Managing security rules and policies is also centralized.
  • License and billing management from one console
  • Streamlined Identity access management


  • Industry: IT Services
  • Old Email Service: Microsoft 365 & Google Workspace
  • Number of Employees: 2010


The client was using Microsoft 365 & Google Workspace email services on different domains. It was difficult for a user to manage the users/policies. End-user contact directory centralized to avoid email delivery autocomplete challenges. MDM, Drive, Vault and other compliance settings was not available in Micorosft 365.


With the recommendation and support of Shivaami, Gupshup made the upgrade to Google Workspace Enterprise Standard plan in December 2022.

Shivaami guided Gupshup through a comprehensive migration process for all domains. The project management group from Shivaami conducted the planning meetings, identified the performance criteria, and selected the starting set of Google Workspace products & features whilst handling the issues as they arise. The deployment services consisted of

  • Provisioning Google Workspace Account.
  • Tool configuration which was followed by migration
  • Migrated Email, Calendar, Contact, Onedrive & Sharepoint document library with the Google Workspace Migrate.
  • Policy implementation
  • Security policy implemented
  • Document Collaboration using Google Docs and Drive.
  • File storage and File share using Google Drive.
  • Collaboration documents shared document shared

The project was kicked off. Changes were made to the DNS settings, tested the network access to Google Workspace, desired settings were introduced to Google Workspace, & user data was migrated using Google Workspace Migrate, GAM, GWSMO, GWMMO & DMS tools.


Within 4 Months, Gupshup had successfully completed the data migration process for all of its users in the Google Workspace platform, and based on the feedback the stakeholders/employees were very satisfied. The users had the best possible experience with Google Workspace with familiar emails, contacts, calendars & Google Drive.

With Google Workspace, spam is now kept to a minimum with the appropriate spam filters.

Enabling advanced device management policy and customer control corporate data, Drive and the Compliance settings allowed the internal IT team to control Gmail set-up accounts.

The IT team now has more time to devote to business continuity and other compliance. They believe any problems can be resolved efficiently.

The ease-of-use and reliability provided by Google’s cloud-based communication & collaboration tool replaced the earlier challenges and frustrations caused by their old system.