What they wanted to do
- Upgrade to Google Workspace Enterprise Standard
- Strengthen security, data protection, and compliance
- Implement centralized identity and access management
- Control data sharing and communication risks
- Enable seamless SSO and endpoint management
- Standardize onboarding and offboarding processes
What they did
With Shivaami Cloud Services’ deployment team, Zepto implemented a phased rollout that included:
- Activation and configuration of Google Workspace Enterprise Standard features
- OU structuring for ~1,500+ users across 16 organizational units
- Enabling 2-Step Verification (2SV) for ~2,600 users
- Configuring Google Vault with indefinite retention rules
- Implementing Drive sharing restrictions to prevent external data leakage
- Gmail DLP rules for inbound and outbound email communications
- Windows device management (BYOD) with GCPW rollout on ~250 devices
- SAML SSO integrations for key third-party applications
- Definition of standardized offboarding and compliance processes
- Conducting POCs for advanced features like Context-Aware Access (CAA) and Advanced Mobile Device Management (MDM)
What they achieved
- A secure and scalable Workspace environment ready for enterprise growth
- Improved data governance and compliance posture
- Centralized device, identity, and access management
- Reduced risk of data leakage via controlled sharing and DLP
- Enhanced user authentication experience through SSO
- Clear separation of users and policies through structured OUs
- Operational readiness with defined support and escalation processes
Business
- Industry: quick-ecommerce company
- Old Email Service: Google Workspace
- Number of Employees: 2600
Challenges
Some advanced security features required internal approvals and staged rollout
GCPW implementation issues on certain Windows devices due to TPM and Microsoft dependency constraints
Feature rollouts like CAA, Advanced MDM, and Security Key enforcement were temporarily put on hold for further evaluation
Coordination across multiple internal stakeholders slowed final confirmations and ticket closure.
Solution
- Adopted a phased and POC-based approach for advanced security features
- Created separate support tickets for post-deployment and enhancement requests
- Provided Zepto with a clear escalation matrix and dedicated support process
- Continued advisory support for SSO, device management, and security enhancements
- Ensured seamless transition from deployment to ongoing support operations
Result
Zepto successfully transitioned to a production-ready Google Workspace Enterprise Standard environment, with core security and collaboration features fully operational.
The organization gained:
- Stronger control over users, devices, and data
- A flexible framework to progressively enable advanced security features
- Reduced operational risk while supporting rapid organizational growth
- A clear support and escalation model ensuring business continuity
